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General Information

Etihad airways accepts the carriage of falcons and guide dogs to lead the blind in the cargo hold compartment provided that all the necessary health documents and important licenses have been obtained.

Any other animals must travel as cargo and are not permitted within the aircraft cabin or checked baggage. 

Country restrictions

For countries known to prohibit the import / export of animals and birds as checked baggage, please refer to the Embassy concerned.

All animals and birds should travel as manifested cargo via countries that do not allow the importation of animals as checked baggage.

Guests must be informed that these animals must be cleared at the cargo terminal upon arrival where they will be examined by local veterinarian after producing the relevant import and health certificates.

Note:
• Falcons are accepted in the cabin also. 
• Guide dogs to lead the blind are permitted in the aircraft cabin for flights from Abu Dhabi to USA and vice versa only provided necessary documents are provided. However they may only be accepted as checked baggage free of charge. (Please contact local Etihad Airways office for detailed information).

Documentation and conditions

Pet documents

Important documentaion

The guest is responsible for providing all the applicable health documents, declarations and permits as required by governmental regulations of the country to which the pet is to be carried.
Conditions of acceptance

Conditions of acceptance

Pets are acceptable only as manifested cargo, except falcons and guide dogs to lead the blind.

Pets are not accepted on transit flights through Abu Dhabi.

Sporting equipment

Below equipment are accepted as checked baggage and charged with applicable excess baggage rate if in excess of the free baggage allowance.

• Scuba Equipment 
• Snow Skiing Equipment 
• Paddle Skis 
• Hiking Equipment 
• Wind Surfer 
• Wind Surfer Kites 
• Surfing Kites 
• Surfing Equipment 
• Bicycle

Below equipment are accepted as checked baggage and charged with applicable excess baggage rate if in excess of the free baggage allowance.

• Fishing Equipment 
• Bowling Equipment 
• Saddles 
• Archery Equipment 
• Backpacks 
• Boogie Boards 
• Shooting Equipment (Sporting Firearms) subject to Security Clearance
• Hunting Rifles subject to Security Clearance
• Snow-Boarding Equipment 
• Golfing Equipment (contact EY office for special excess baggage rates)

Film and music equipment

 For cameras, film, lighting and sound equipment charge applicable excess baggage rate if in excess of checked baggage allowance. Prior arrangement with station of departure is preferable due to its bulky nature.
 To be accepted as checked baggage only. Charge the applicable excess baggage rate if in excess of checked baggage allowance. For guests who wish to carry their musical instruments along with them in the cabin, a extra seat can be purchased.

Wheelchairs and assisting devices

Guests requiring a wheelchair or other assisting devices may carry one wheelchair and/or other assisting devices free of charge.

Etihad Cargo contact details

- 24/7 Customer Service

- Toll Free (from within the UAE): 800 25 35


- 24/7 Customer Service line (internationally): +971 2 5990099


- Customer Service email: 
cargocs@etihad.ae