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Frequently asked questions

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Get answers to your questions from bookings to baggage, younger travellers to special assistance, check-in to arrival. Visit our FAQ section.

If you are a Twitter user, you can also ask @EtihadHelp.

Global Contact Centres - 24 hours a day

We support the following languages:

  • English and Arabic - 24 hours a day
  • Other languages - during local office hours only
A close up image of a contact centre agent
Contact Numbers
Country Number Operating hours (Local Time)
UAE +971 2 5990000 24/7
Argentina (English & Arabic) +54 1153542002 24/7
Australia +61 1300 532 215 24/7
Austria 0820 309955 0800 - 1900 (Mon - Sat)
Bahrain +973 16500444 24/7
Belarus 8820 0073 0018 (straight dial from Belarus, no international code required, toll free) 09:00-17:00 (Mon - Fri)
Belgium +32 (0) 22 008880 0800 - 1900 (Mon - Sat)
Benin +234 14609940 (Nigeria) 24/7
Bosnia & Herzegovina (English & Arabic only) 080082813 24/7
Bulgaria (English & Arabic only) 8001103277 24/7
Cameroon +234 14609940 (Nigeria) 24/7
Canada +1 8669481081 24/7
Chile (English & Arabic) +56 223937029 24/7
China +86 400882 2050 0900 - 1700 (Mon - Fri)
Croatia (English & Arabic) 00800805976 24/7
Czech Republic (English & Arabic only) +420 239018299 24/7
Denmark (English & Arabic only) +4543314948 24/7
Djibouti +254 207602515 (Kenya) 24/7
Egypt 8000000147 (Landline) 24/7
Ethiopia +254 207602515 (Kenya) 24/7
Finland (English & Arabic only) +358972522268 24/7
France +33 (0) 157324343 0800 - 1900 (Mon - Sat)
Germany +49 (0) 3095999805  0800 - 1900 (Mon - Sat)
Greece (English & Arabic only) +30 2111986206 24/7
Hong Kong (SAR of China) +852 30713221 0900 - 1700 (Mon - Fri)
Hungary (English & Arabic only) +36 17789796 24/7
Iceland (English & Arabic only) 8008196 24/7
India 1800 1233901 24/7
Indonesia (English & Arabic only) PT Telkom: 0078030114933
Indosat: 0018038529238
24/7
Ireland +353 (0) 16569900 24/7
Italy +39 02 23331300 0900 - 1700 (Mon - Fri)
Japan (English & Arabic) +81 (0) 332984719 0900 - 1700 (Mon - Fri)
Jordan 80022803 24/7
Kazakhstan 8800 555 6248 1200 - 2000 (Mon - Fri)
Kenya +254 (0) 207602515  24/7
Korea +82 (0) 2 3483 4888 0900 - 1800 (Mon - Fri)
Kuwait +965 22280566 24/7
Lebanon +961 1989393   24/7
Macedonia 080096373 24/7
Malawi +27113439140 (South Africa) 24/7
Malaysia +60 377244340 0900 - 1700 (Mon - Fri)
Montenegro (English & Arabic) 800190966 24/7
Namibia +27113439140 (South Africa) 24/7
Netherlands (English & Arabic) +31 (0) 20 20 35444 24/7
Nigeria +234 14609940  24/7
Norway +47 24055100 24/7
Oman 800 76423 24/7
Pakistan +92 21 37132331 0930 - 1800 (Mon - Sat)
Philippines +63 (0) 27926044 0800 - 1630 (Mon - Fri)
Poland (English & Arabic only) +48 223060964 24/7
Portugal (English & Arabic only) +35 1707201585 24/7
Romania (English & Arabic only) 800400105 24/7
Russia +7 499 272 3786 0900 - 1700 (Mon - Fri)
Rwanda +254 207602515 (Kenya) 24/7
Saudi Arabia 8008447893 (STC) 8008500026 (Non STC) 24/7
Serbia 0800 190 561  0800 - 1900 (Mon - Sat)
Singapore +65 68185555 24/7
Slovak Republic (English & Arabic only) +421 268622499 24/7
Slovenia (English & Arabic only) +386 18888617 24/7
South Africa 0860 123150 24/7
Spain +34 910507223 0900 - 1700 (Mon - Fri)
Sweden (English & Arabic only) +46 851989554 24/7
Switzerland +41 (0)844 002211 0800 - 1900 (Mon - Sat)
Thailand (English & Arabic only) +66 (0) 27873377 24/7
Togo +234 14609940 (Nigeria) 24/7
Turkey (English & Arabic only) +90 8502825001 24/7
UK +44 (0)345 6081225 24/7 
US +1 (0)877 690 0767 24/7 
Vietnam (English & Arabic only)

12280399 (Viettel)
12032429 (Vinaphone and VNPT)
121020003 (Mobifone)
• Toll free numbers
• Dial from a local number without 0 or country code 0084

24/7
Zambia +27113439140 (South Africa) 24/7
Zimbabwe +27113439140 (South Africa) 24/7

Office contacts

Select city / country / region

Etihad Airways, Head Office, Abu Dhabi, UAE

  • Office address

    Etihad Airways - Head office, New Airport Road, Khalifa City, PO Box 35566, Abu Dhabi, UAE
  • General contact

    +97125110000 or Fax: +97125058111
  • Flight reservations

    +971(0)25990000 24/7

Lost something or left something behind?

If you think you have left something onboard one of our aircraft, our airports or Etihad lounges, please follow the process below so that we can try to locate it.

Abu Dhabi Airport Terminal: security screening points, immigration, gates and lounges

Please contact Abu Dhabi Airport Corporation directly.

Inbound flight to Abu Dhabi and Etihad Abu Dhabi Lounges

If you have flown into Abu Dhabi and believe you have left something on board or in one of our Abu Dhabi lounges, please complete our lost and found form as soon as possible.

Our Lost and Found team will do their best to find your lost property. Any Duty Free items will be handed over to Customs and cannot be retrieved through the Lost and Found process. After 15 days all items that have not been claimed will be handed over to the local authorities at Abu Dhabi International Airport.

Whilst we will always try to reunite guests with lost items, Etihad Airways is not liable for the loss of personal items left onboard our aircraft or in our lounges. 

Outbound flight from Abu Dhabi & Global airports

If you have flown out of Abu Dhabi and believe you have left something on board, please contact the local airport your flight landed in.

If you have left an item at one of our global airports, please contact the local airport authority.

Media contacts

Etihad Airways media contacts

Reach out to us for Etihad-related media enquiries.


Media contacts